Series
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Privacy Policy

Updated 12 Oct 2026

What information we collect about you, how we use it, and the control you have over your data

This Privacy Policy describes how Sailboat Games LLC d/b/a Series ("Series," "we," "us," or "our") collects, uses, and protects your information when you use our Roblox team management platform and services.

Information We Collect

Account Information

  • Registration Data: Username, display name, email address, password (encrypted), and profile information
  • Roblox Integration: Your Roblox user ID, username, display name, profile description, group memberships, and associated community data
  • Discord Integration: Discord user ID, username, server memberships, and role information when you connect your Discord account

Community and Workspace Data

  • Staff Management Information: Role assignments, permission levels, promotion history, and performance metrics
  • Application Data: Job applications, responses, reviewer comments, and hiring decisions
  • Session Information: Training sessions, attendance records, participation data, and session notes
  • Activity Tracking: In-game activity logs, time tracking, login patterns, and engagement metrics
  • Disciplinary Records: Strike logs, punishment history, appeals, and related documentation

Technical Information

  • Usage Data: Features accessed, time spent on platform, click patterns, and navigation paths
  • Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
  • Log Files: Server logs, error reports, performance metrics, and security events
  • Cookies and Tracking: Session cookies, preference settings, and analytics data

Communications

  • Support Interactions: Help desk conversations, chat logs, phone call records, and feedback submissions
  • Platform Communications: In-app messages, notifications, announcements, and system alerts

How We Use Your Information

Core Platform Services

  • Team Management: Facilitate staff organization, role assignments, and permission management
  • Application Processing: Review job applications, track candidate progress, and manage hiring workflows
  • Session Coordination: Schedule and monitor training sessions, track attendance, and generate reports
  • Activity Monitoring: Track staff engagement, generate performance insights, and identify trends
  • Trust and Safety: Detect abuse patterns, prevent fraud, and maintain platform integrity

Service Improvement

  • Platform Enhancement: Analyze usage patterns to improve features and user experience
  • Performance Optimization: Monitor system performance and optimize infrastructure
  • Feature Development: Research and develop new tools based on user needs and feedback

Communications

  • Service Updates: Notify you about platform changes, new features, and important announcements
  • Support Services: Respond to inquiries, troubleshoot issues, and provide technical assistance
  • Marketing Communications: Send promotional content about new features (with your consent)
  • Compliance: Meet legal obligations, respond to legal requests, and enforce our terms
  • Security: Protect against unauthorized access, fraud, and other security threats
  • Dispute Resolution: Investigate and resolve conflicts, violations, or technical issues

Information Sharing and Disclosure

Within Your Community

  • Team Members: Staff activity, session participation, and role information may be visible to authorized community leaders
  • Application Process: Reviewer comments and hiring decisions are shared with designated community managers
  • Performance Data: Activity metrics and engagement statistics may be accessible to community administrators

Third-Party Services

  • Roblox Platform: We sync data with Roblox to manage group memberships, roles, and permissions
  • Discord Integration: We exchange user and role information with Discord when you enable this integration
  • Analytics Providers: We share aggregated, non-identifying usage data with analytics services
  • Infrastructure Partners: Our hosting providers (Google Cloud, AWS, IBM Cloud, Hetzner, Linode, Vercel) process data to deliver our services
  • Safety Concerns: We may share information to prevent harm, investigate security incidents, or protect rights
  • Business Transfers: Information may be transferred as part of mergers, acquisitions, or asset sales

We may share information for other purposes with your explicit consent or at your direction.

Data Security and Protection

Security Measures

  • Encryption: All personal data is encrypted at rest using AES-256 and in transit using TLS 1.3
  • Access Controls: Role-based access restrictions, multi-factor authentication, and regular access reviews
  • Infrastructure Security: 24/7 armed guards, biometric access controls, and multi-layer surveillance at our Tier IV data center
  • Monitoring: Continuous security monitoring, threat detection, and incident response procedures

Data Residency

We offer free data residency across 16 global regions, including Montreal, Mexico City, S茫o Paulo, Dublin, London, Paris, Stockholm, Gunzenhausen, Moscow, Johannesburg, Mumbai, Hong Kong, Seoul, Tokyo, Singapore, and Sydney. You can select your preferred region at no additional cost.

Third-Party Audits

We undergo regular third-party security audits to ensure ongoing compliance with industry standards and best practices.

Data Retention and Deletion

Retention Periods

  • Active Accounts: We retain your information while your account remains active and for legitimate business purposes
  • Inactive Accounts: Account data is retained for 3 years after account closure and then anonymized or deleted
  • Community Data: Staff records, sessions, and applications are retained for 7 years for historical and compliance purposes
  • Support Records: Customer service interactions are kept for 5 years to improve our services
  • Security Logs: System logs are retained for 2 years for security analysis and incident investigation

Data Deletion

  • Account Closure: You can request account deletion by contacting support at [email protected]
  • Partial Deletion: You can request deletion of specific data categories where legally permissible
  • Automatic Deletion: Some data types are automatically deleted according to our retention schedules
  • Legal Holds: We may retain data longer when required by law or pending legal proceedings

Your Privacy Rights

Access and Portability

  • Data Access: Request a copy of your personal information in a structured, machine-readable format
  • Data Portability: Export your community data for migration to other platforms

Correction and Updates

  • Profile Updates: Modify your account information and preferences through your dashboard
  • Data Correction: Request correction of inaccurate or incomplete information

Deletion and Restriction

  • Right to Deletion: Request deletion of your personal information (subject to legal and business requirements)
  • Processing Restrictions: Limit how we process your information in certain circumstances

Objection and Withdrawal

  • Marketing Opt-Out: Unsubscribe from promotional communications at any time
  • Consent Withdrawal: Withdraw consent for data processing where consent is the legal basis

Regional Rights

Depending on your location, you may have additional rights under GDPR, CCPA, or other privacy laws.

Cookies and Tracking Technologies

Essential Cookies

  • Session Management: Maintain your login session and platform preferences
  • Security: Protect against fraud and unauthorized access
  • Functionality: Remember your settings and enable core platform features

Analytics Cookies

  • Usage Analytics: Understand how users interact with our platform to improve services
  • Performance Monitoring: Track system performance and identify technical issues

You can control cookies through your browser settings, though disabling essential cookies may limit platform functionality.

Children's Privacy

Series is not intended for children under 13. We don't knowingly collect personal information from children under 13. Users between 13 and 17 must have parental consent. If we discover we've collected information from a child under 13, we'll delete it promptly.

International Data Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including:

  • Adequacy Decisions: Transfers to countries with adequate privacy protections
  • Standard Contractual Clauses: EU-approved contract terms for data protection
  • Certification Programs: Participation in recognized privacy frameworks

Third-Party Integrations

Roblox Integration

Our platform integrates with Roblox to provide core functionality. Roblox's privacy practices are governed by its own privacy policy.

Discord Integration

When you connect Discord, we access limited Discord data as described in their privacy policy and our integration settings.

Other Integrations

We may integrate with additional platforms in the future. We'll update this policy and notify you of significant changes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of material changes via:

  • Email notifications to your registered email address
  • In-app notifications when you log into Series
  • Website announcements on our privacy policy page

Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or our privacy practices, contact us at:

Supervisory Authority

If you're in the EU, you have the right to lodge a complaint with your local data protection authority.

Compliance and Certifications

We comply with applicable privacy laws, including:

  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • COPPA (Children's Online Privacy Protection Act)
  • Industry best practices and security standards