How can I get help with Series

Support Options

We're here to help 24/7 with multiple ways to reach us:

• Live Chat: Fastest way to get real‑time answers inside the product or on our site
• Email: Great for detailed questions, documentation requests, or follow‑ups
• Phone: Speak directly with a support specialist for urgent or complex issues

What we can help with

• Guidance on staff management, applications, sessions and scheduling, and remote moderation
• Setting up strike and punishment logs and promotion recommendations
• Configuring Discord webhooks for admin, audit, and chat logs, plus member growth
• Deciding between free features and paid add‑ons for hands‑on setup or specialized tools
• Data export requests and general security questions

Getting faster resolutions

• Share your community name and a short description of the workflow you’re improving.
• Include any relevant screenshots or log examples (redact sensitive data).
• Let us know your preferred outcome (e.g., “stream audit logs to a private channel”).

Beyond support

If you need more than guidance, such as white‑glove onboarding or advanced capabilities, ask about our paid add‑ons for direct technical support and specialized management tools.

No matter your community size, our team is available around the clock to keep your operations running smoothly.