How does Series protect my data, and how can I request an export?

Data Protection

Your community’s data is stored in a secure data center with encryption in transit and at rest. This means:

• In transit: Data is encrypted while moving between your devices and Series services.
• At rest: Data stored on our systems remains encrypted to protect it from unauthorized access.

Series is built for reliability and scale, supporting high activity volumes while maintaining security best practices.

Data Exports

You can request a data export if you want to back up or transfer your community data. Exports are prepared on request to ensure completeness and accuracy.

How to request an export

1. Contact Support: Reach out via 24/7 live chat, email, or phone.
2. Identify your data: Let us know which parts of your community data you want exported (e.g., staff records, logs, scheduling data).
3. Verify ownership: For security, we may ask you to confirm account or community ownership before we proceed.
4. Receive your export: Our team will prepare the export and provide it securely.

Best Practices

• Plan ahead: If you’re migrating tools, request an export early to align with your timeline.
• Limit access: Share exports only with trusted team members since they can include sensitive information.

If you have questions about our security measures or need help scoping an export, contact support anytime.