This Privacy Policy describes how Sailboat Games LLC d/b/a Series ("Series," "we," "us," or "our") collects, uses, and protects your information when you use our Roblox team management platform and services.
Information We Collect
Account Information
Registration Data: Username, email address, password (encrypted), and profile information
Roblox Integration: Your Roblox user ID, username, group memberships, and associated community data
Discord Integration: Discord user ID, username, server memberships, and role information when you connect your Discord account
Community and Workspace Data
Staff Management Information: Role assignments, permission levels, promotion history, and performance metrics
Application Data: Job applications, responses, reviewer comments, and hiring decisions
Session Information: Training sessions, attendance records, participation data, and session notes
Activity Tracking: In-game activity logs, time tracking, login patterns, and engagement metrics
Disciplinary Records: Strike logs, punishment history, appeals, and related documentation
Technical Information
Usage Data: Features accessed, time spent on platform, click patterns, and navigation paths
Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
Log Files: Server logs, error reports, performance metrics, and security events
Cookies and Tracking: Session cookies, preference settings, and analytics data
Communications
Support Interactions: Help desk conversations, chat logs, phone call records, and feedback submissions
Platform Communications: In-app messages, notifications, announcements, and system alerts
How We Use Your Information
Core Platform Services
Team Management: Facilitate staff organization, role assignments, and permission management
Application Processing: Review job applications, track candidate progress, and manage hiring workflows
Session Coordination: Schedule and monitor training sessions, track attendance, and generate reports
Activity Monitoring: Track staff engagement, generate performance insights, and identify trends
Trust and Safety: Detect abuse patterns, prevent fraud, and maintain platform integrity
Service Improvement
Platform Enhancement: Analyze usage patterns to improve features and user experience
Performance Optimization: Monitor system performance and optimize infrastructure
Feature Development: Research and develop new tools based on user needs and feedback
Communications
Service Updates: Notify you about platform changes, new features, and important announcements
Support Services: Respond to inquiries, troubleshoot issues, and provide technical assistance
Marketing Communications: Send promotional content about new features (with your consent)
Legal and Security
Compliance: Meet legal obligations, respond to legal requests, and enforce our terms
Security: Protect against unauthorized access, fraud, and other security threats
Dispute Resolution: Investigate and resolve conflicts, violations, or technical issues
Information Sharing and Disclosure
Within Your Community
Team Members: Staff activity, session participation, and role information may be visible to authorized community leaders
Application Process: Reviewer comments and hiring decisions are shared with designated community managers
Performance Data: Activity metrics and engagement statistics may be accessible to community administrators
Third-Party Services
Roblox Platform: We sync data with Roblox to manage group memberships, roles, and permissions
Discord Integration: We exchange user and role information with Discord when you enable this integration
Analytics Providers: We share aggregated, non-identifying usage data with analytics services
Infrastructure Partners: Our hosting providers (Google Cloud, AWS, IBM Cloud, Hetzner, Linode) process data to deliver our services
Legal Requirements
Legal Process: We may disclose information in response to subpoenas, court orders, or legal investigations
Safety Concerns: We may share information to prevent harm, investigate security incidents, or protect rights
Business Transfers: Information may be transferred as part of mergers, acquisitions, or asset sales
With Your Consent
We may share information for other purposes with your explicit consent or at your direction.
Data Security and Protection
Security Measures
Encryption: All data is encrypted at rest using AES-256 and in transit using TLS 1.3
Access Controls: Role-based access restrictions, multi-factor authentication, and regular access reviews
Infrastructure Security: 24/7 armed guards, biometric access controls, and multi-layer surveillance at our Tier IV data center
Monitoring: Continuous security monitoring, threat detection, and incident response procedures
Data Residency
We offer free data residency across 16 global regions, including Montreal, Mexico City, São Paulo, Dublin, London, Paris, Stockholm, Gunzenhausen, Moscow, Johannesburg, Mumbai, Hong Kong, Seoul, Tokyo, Singapore, and Sydney. You can select your preferred region at no additional cost.
Third-Party Audits
We undergo regular third-party security audits to ensure ongoing compliance with industry standards and best practices.
Data Retention and Deletion
Retention Periods
Active Accounts: We retain your information while your account remains active and for legitimate business purposes
Inactive Accounts: Account data is retained for 3 years after account closure, then anonymized or deleted
Community Data: Staff records, sessions, and applications are retained for 7 years for historical and compliance purposes
Support Records: Customer service interactions are kept for 5 years to improve our services
Security Logs: System logs are retained for 2 years for security analysis and incident investigation
Data Deletion
Account Closure: You can request account deletion by contacting support at [email protected]
Partial Deletion: You can request deletion of specific data categories where legally permissible
Automatic Deletion: Some data types are automatically deleted according to our retention schedules
Legal Holds: We may retain data longer when required by law or pending legal proceedings
Your Privacy Rights
Access and Portability
Data Access: Request a copy of your personal information in a structured, machine-readable format
Data Portability: Export your community data for migration to other platforms
Correction and Updates
Profile Updates: Modify your account information and preferences through your dashboard
Data Correction: Request correction of inaccurate or incomplete information
Deletion and Restriction
Right to Deletion: Request deletion of your personal information (subject to legal and business requirements)
Processing Restrictions: Limit how we process your information in certain circumstances
Objection and Withdrawal
Marketing Opt-Out: Unsubscribe from promotional communications at any time
Consent Withdrawal: Withdraw consent for data processing where consent is the legal basis
Regional Rights
Depending on your location, you may have additional rights under GDPR, CCPA, or other privacy laws.
Cookies and Tracking Technologies
Essential Cookies
Session Management: Maintain your login session and platform preferences
Security: Protect against fraud and unauthorized access
Functionality: Remember your settings and enable core platform features
Analytics Cookies
Usage Analytics: Understand how users interact with our platform to improve services
Performance Monitoring: Track system performance and identify technical issues
Cookie Management
You can control cookies through your browser settings, though disabling essential cookies may limit platform functionality.
Children's Privacy
Series is not intended for children under 13. We don't knowingly collect personal information from children under 13. Users between 13-17 must have parental consent. If we discover we've collected information from a child under 13, we'll delete it promptly.
International Data Transfers
Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including:
Adequacy Decisions: Transfers to countries with adequate privacy protections
Standard Contractual Clauses: EU-approved contract terms for data protection
Certification Programs: Participation in recognized privacy frameworks
Third-Party Integrations
Roblox Integration
Our platform integrates with Roblox to provide core functionality. Roblox's privacy practices are governed by their own privacy policy.
Discord Integration
When you connect Discord, we access limited Discord data as described in their privacy policy and our integration settings.
Other Integrations
We may integrate with additional platforms in the future. We'll update this policy and notify you of significant changes.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of material changes via:
Email notifications to your registered email address
In-app notifications when you log into Series
Website announcements on our privacy policy page
Continued use of our services after changes indicates your acceptance of the updated policy.
Contact Information
For questions about this Privacy Policy or our privacy practices, contact us at:
Email: [email protected]
Phone: +1 (866) 578-9504
Supervisory Authority
If you're in the EU, you have the right to lodge a complaint with your local data protection authority.
Compliance and Certifications
We comply with applicable privacy laws including:
GDPR (General Data Protection Regulation)
CCPA (California Consumer Privacy Act)
COPPA (Children's Online Privacy Protection Act)
Industry best practices and security standards